TERMS OF PURCHASE AND REFUND POLICY
ASHLEY COLE LLC, Battle AX Sports™, Battle Ax Grip, and all subsidiaries or affiliated brands under the ASHLEY COLE LLC umbrella (hereinafter referred to as “Company”, the “Companies”, “ASHLEY COLE”, “We”, “Us” or “Our”) stand behind our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, live event, virtual event or on-site purchases) are covered by the following policies.
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Privacy Policy. Please review our Privacy Policy, which also governs your visit to our website and any purchases made on our website.
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No Guarantee of Results. We do not guarantee any results from the use of our products or services and we do not offer legal advice. Entrepreneurship, real estate investing, and sports athleticism involves risk and hard work. Always consult with your professionals. “AX” is a reference to Ashley Cole's Battle AX Sports brand and not a guarantee of success. Any testimonials showing our success or our users’ success are not to be interpreted as common, typical, or expected. It takes education, drive and hard work to reach your goals.
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Gift Certificates and Coupon Codes. If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit. Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
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PHYSICAL PRODUCTS
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Returns, refunds, and exchanges are not guaranteed and are addressed on a case-by-case basis if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our fulfillment center. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 5 days after confirmed delivery. You can email us at service@battleaxsports.com.​
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DIGITAL PRODUCTS
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There is no refund at all on any digital products. You will receive access to your training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please email us at service@battleaxsports.com immediately so we can resolve the issue.
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If you have subscribed to the individual program (month-to-month, quarterly or yearly) such as with bat subscription purchases you can cancel your subscription by emailing us at service@battleaxsports.com. On the contact form please select “Cancel paid service (individual account)” and follow the prompts. Please be advised that the cancellation of the subscription is effective in the rebill period in which you have cancelled. There are no refunds regardless of usage of the product.
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All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.
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Please be advised that any and all agreements for downloadable/digital products are NOT subject to refund or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full. ALL BUILD OUT FEES AND SET UP FEES ARE NONREFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT. Agreements with a 90 day opt out clause do not include a refund on the initial investment. There is NO refund on digital products or build-out fees. By signing the Agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy including that you agree to not file a charge back for any services rendered, or for digital products that have been delivered. You also agree and acknowledge that you are paying in monthly installments on your total contract value as a payment plan, not a recurring subscription fee.
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Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at anytime you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.
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Purchase of a Company training module does not grant rights to the buyer to share, reproduce or resell the product in any way.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
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MENTORING SERVICES
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There are no refunds for any mentoring programs and no refunds or credit for any missed calls. No part of the program, including any gratis tickets, passes or invitations, are transferable to another person. It is incumbent upon the Mentee to dial in to the calls and follow the schedule. Please refer to the remaining Terms of Purchase and Refund Policy for our online community guidelines.
If you received this program gratis or as part of a bundled promotion, or if you received another product or service with the purchase of a mentoring program, please be advised that gratis items do not have monetary value and are not transferable nor are they eligible for refunds or store credit. All gratis events are subject to availability so early registration is encouraged. If a desired event is full, you may register for a future event. If you register for an event and you do not attend, you forfeit the gratis pass to attend. Once you've registered, there is no transferring your pass to another event at a later date nor is the pass transferable to another person. Selling the pass is prohibited and the Mentee's name on the pass must match the name as it appears on their government issued identification. Again, availability is on a first come, first served basis so ensure you reserve your spot early before you make travel plans. Costs for travel and accommodations are not included.
By becoming a part of the mentoring community, you agree to abide by our online community guidelines and you agree to all the terms and conditions of our refund policy, terms of service and privacy policy. If you are dissatisfied with the mentoring program or need assistance in any way please contact our Customer Support Department immediately so we can resolve the issue.
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PUBLICITY RELEASE; INFORMATION SHARING
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You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, the Event Provider(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
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By attending any Live Event, you hereby irrevocably grant to ASHLEY COLE LLC, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future events and/or other events produced by Ashley Cole or any of Ashley Cole’s affiliates and hereby release Ashley Cole and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto. Additionally, there will be still photographs and video segments taken throughout the event by ASHLEY COLE LLC, and any other third-party participant, such as speakers and sponsors. Therefore, the purchase of any live event ticket is made with the understanding that it also contains a WAIVER AND RELEASE, and that you agree to the following:
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I irrevocably grant permission to ASHLEY COLE LLC, and all affiliated companies, to use my likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. My actual testimony will not be edited. I acknowledge that there will be no compensation for my testimonial. I understand and agree that all photos and videos will become the property of ASHLEY COLE LLC, and all affiliated companies and will not be returned.
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I hereby hold harmless, release, and forever discharge ASHLEY COLE LLC, and all affiliated companies from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. If my testimony is cut or not used, I agree that this was at the artistic discretion of ASHLEY COLE LLC, and all affiliated companies and or its affiliates and that I will not take legal action. I also agree that any claims will be Arbitrated through the American Arbitration Association and that jurisdiction for any all claims is Keedysville, Maryland.
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I hereby RELEASE, WAIVE and FOREVER DISCHARGE any and all claims arising out of, or in connection with, such use by ASHLEY COLE LLC, and all affiliated companies, including without limitation any and all claims for libel or invasion or privacy. I have read the above Release and am fully familiar with the contents thereof. This Release contains the entire agreement between the parties hereto and supersedes any other Agreement that may exist.
For all event and ticket issues please contact our Customer Support by emailing us at service@battleaxsports.com.
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OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE
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Offers and discounts may not be combined.
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Bonus Guarantee on All Deals, Products and Services
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If at any time you purchase an item, ticket or digital product and in the future a bonus or free gift is offered under the same exact terms of purchase, we will guarantee you receipt of that bonus or free gift while supplies last or within 3 months of purchase. If the bonus or free gift item is a ticket or a ticket upgrade to a live event, fulfilling this guarantee will be subject to availability as certain ticket levels and events have limited seating and availability. ONLY AVAILABLE WHILE SUPPLIES LAST.
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Returning Items from Deals that Included Gifts with Purchase and Bonus Items
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If you are returning an item or requesting a store credit on any item purchased with a bonus or free gift, you are required to return the bonus or free gift. If you choose to retain the bonus or free gift, your refund or store credit will be reduced for the value of the bonus and free gift at the time of your purchase.
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Purchases from an Affiliate
Any purchase made through a third-party affiliate is subject to the affiliate’s terms and conditions. Any requests from refunds should be made directly to the affiliate from whom the product or service was purchased. Be sure to save your invoice and receipts from any affiliate purchase so that we may direct you to the proper party should an issue arise.
Account Status
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If your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts and incentives are not available for use.
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OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE FROM AFFILIATES, SPONSORS OR CO-VENTURERS
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From time-to-time, ASHLEY COLE LLC may host, co-host or co-venture with an affiliate, business associate or sponsor at an event or for a special promotion. As such, some of the items or deals may not be purchased from ASHLEY COLE LLC. If you purchased an item from an affiliate, business associate or sponsor you are subject to the terms of their purchase and we are not able to provide any exchanges or refunds.
Please contact the affiliate, business associate or sponsor on your receipt from your purchase for their policy and instructions.
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Any item purchased from an affiliate that is to be fulfilled by an affiliate will require the purchaser to communicate with the affiliate regarding any customer service or technical issues. We cannot guarantee or provide a refund or credit on items we do not fulfill.
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By purchasing any item, product, service or event from any Company website, you acknowledge and agree to be bound by the terms and conditions set forth in this Terms of Purchase as well as the Terms of Use, Privacy Policy and Legal Disclaimers. If you do not agree to these policies, please do not purchase anything, or enter into any transaction with us.
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Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made.
This policy was last updated on June 29, 2024
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Need further assistance? We’re here to help!​
Please email us through our customer support at service@battleaxsports.com.
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